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Tuesday, June 28 • 4:00pm - 5:00pm
#262: Solving Challenges and Employing Best Practices in Medical Information Contact Centers

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Limited Capacity seats available

Component Type: Session
Level: Intermediate
CE: ACPE 1.00 Knowledge UAN: 0286-0000-16-531-L04-P; CME 1.00; IACET 1.00; RN 1.00

The medical information sector is growing and changing significantly due to rising health care costs, population growth in emerging markets, advances in technology, changing product landscapes, and regulatory pressures. As the demand for medical information increases globally, medical information organizations need to be trusted partners in guiding health care professionals and consumers in obtaining high quality, authoritative, science-based information. This session will discuss how these centers, which serve as crucial lifelines between patient, health care provider, and life sciences companies, are facing increased challenges as well as demands to adjust to changing consumer communication trends and needs.

Learning Objectives

Discuss some of the biggest challenges facing medical information contact centers; Identify which specialized languages and skills are growing in demand; Describe how future trends will impact the flow of information and how companies will need to adjust.


Chris O'Shaughnessy


Industry Point of View
Dominick L. Albano

Industry Point of View
Elke M. Blaetz

avatar for Chris O'Shaughnessy

Chris O'Shaughnessy

Vice President, Sales, C3i Healthcare Connections
Chris O'Shaugnessy R. PH has nearly 20 years of experience in the pharmaceutical industry in varying roles. Today, Chris serves as the Vice President of Sales at C3i Healthcare Connections where he leads a team in developing strategic multi-channel contact solutions to meet the needs... Read More →

avatar for Dominick Albano

Dominick Albano

Vice President, Global Medical Information, Pfizer Inc
Dominick Albano is Vice President, Global Medical Information at Pfizer. He also serves as President on the Board of Directors for phactMI, (Pharma Collaboration for Transparent Medical Information). He has more than 20 years of experience in the pharmaceutical industry. Dr. Albano... Read More →

Elke Blaetz

Regional Medical Information Lead, North America, Shire PLC
Has spent most of her career pursuing excellence in the practice of medical information, fulfilling every department role from front-line telephone agent, medical writer of standard response documents, dossier development, systems validation, employee training, line management, compliance... Read More →

Tuesday June 28, 2016 4:00pm - 5:00pm EDT
201A Pennsylvania Convention Center 1101 Arch Street, Philadelphia, PA 19107 USA
  Trk 06: Med Comm/Wrtg/MSL, Session